Terms of Service

These Terms of Service govern your use of the TranscribeAny website and transcription service. By creating an account, subscribing, or otherwise using the service, you agree to these terms. If you do not agree, do not use the service.

1. About TranscribeAny

TranscribeAny provides an online platform that converts audio and video recordings into text, including live browser recording, speaker labels, timestamps, translations, AI summaries, chapters, action items, transcript Q&A, shared team workspaces and export formats. The service is provided by TranscribeAny (the seller). These terms are a contract between you and the seller.

2. Accounts and security

You must provide accurate information when creating an account and keep it up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. Notify us immediately of any unauthorised use.

You must be at least 16 years old to use the service. If you accept these terms on behalf of a company or other organisation, you confirm that you have authority to bind it, and "you" means that organisation. A workspace owner is responsible for the members they invite and for the seats they pay for.

2a. Your licence and what you may not do

We grant you a limited, non-exclusive, non-transferable right to use the service for the duration and within the limits of the plan you have selected. You may not resell, redistribute or sublicense the service, reverse engineer it, circumvent technical or plan limits, share one account between several people, or use automated means to process work in bulk beyond normal use.

3. Acceptable use

You may not use the service for any unlawful purpose, to transmit spam or malware, to infringe intellectual property or privacy rights, to attempt to gain unauthorised access, to reverse engineer or scrape the service, or to interfere with its operation. We may suspend or terminate accounts that violate these rules.

4. Intellectual property

TranscribeAny owns the service, its software, branding, documentation, and all related intellectual property. You retain ownership of the recordings and content you upload. We do not claim ownership of your transcripts, but we need your permission to host, process, and display them solely to provide the service.

5. Payments, subscriptions and Paddle

Paid plans are billed through Paddle, our online reseller and Merchant of Record. Paddle handles payments, billing, tax, invoicing, subscription management, and customer service inquiries related to orders. By placing an order, you agree to Paddle's Buyer Terms.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Subscriptions renew automatically for the same period unless cancelled before the renewal date. At checkout you choose between monthly and yearly billing where both are offered, and you can switch interval or plan later from Plans & billing. Upgrades take effect immediately and are prorated against the time left in your current period; downgrades take effect at the end of the period you have already paid for. A branded receipt is emailed to you after each successful payment and can also be downloaded as a PDF from Plans & billing; Paddle remains the issuer of the official tax invoice.

Paid plans do not include a free trial: a subscription starts billing immediately at checkout, and the Free Unlimited plan is available at any time with no card. Yearly billing is charged for the equivalent of ten months of the monthly price, so two months are free each year. Business Unlimited is sold on a yearly term only and is billed per user: the workspace owner selects the seat count, up to 10 seats, and is the only party charged. Seats are pooled across every workspace owned by that account. Each distinct person uses one seat even when they belong to several of the owner's workspaces, and each pending invitation holds a seat until it is accepted or revoked.

Seat changes on Business Unlimited follow the same rule. Adding seats is charged immediately, prorated for the remainder of the yearly term, and the new seats are usable straight away. Reducing seats takes effect at renewal: nobody is removed at that moment, every existing member keeps access until the renewal date, and you keep the seats you have already paid for until then. From renewal onwards, workspaces that exceed the reduced seat count are locked — their shared libraries and transcripts are hidden, and member and invitation changes are frozen — until seats are restored or members are removed.

6. Plans, limits and fair use

Total transcription time is unlimited on every plan. Free Unlimited is metered by a daily job count instead: up to 3 transcriptions per calendar day (UTC), a maximum of 40 min per recording, and files up to 3 GB each. The count resets each day, and transcriptions that fail or return no text are not counted against it. A retry of a failed job counts once. Deleting a transcription does not return allowance or minutes to the day it was made: usage is recorded permanently when a transcription completes. Pro Unlimited and Business Unlimited have no daily count and accept single recordings up to 10 hours long, in files up to 5 GB each. Recordings longer than the per-recording limit of your plan are not refused: transcription stops at the limit and the transcript records that it was cut short. Options the speech engine charges a surcharge for — custom key terms, personal information redaction and multi-channel audio — are available on Pro Unlimited and Business Unlimited only, and are ignored if requested on the Free plan. Free Unlimited accepts one upload file at a time; Pro Unlimited and Business Unlimited can queue up to 50 files at a time. This is a queue-size limit, not a daily or monthly transcription cap.

Creating additional accounts to obtain more free allowance is not permitted. To enforce this we store an anonymous marker for the browser or device an account signs in from, and free accounts sharing that marker share a single daily allowance rather than receiving one each. The marker contains no personal information. Signups using temporary or disposable email providers may be declined, and we may suspend accounts created to evade these limits.

Live browser recordings are transcribed automatically as soon as you stop recording and count towards your daily allowance in the same way as uploaded files. You may also transcribe from a link you paste: for supported platforms and direct media links, we fetch the audio behind that address on your behalf, and such imports count towards your allowance and limits exactly like an upload. Unsupported links and links with no accessible media behind them may be refused. Link imports are limited to 30 per rolling hour per account to protect the service from automated fetching. You are responsible for holding the rights needed to transcribe the material behind any link you submit.

When demand is high, processing capacity is allocated by plan: Business first, then Pro, then Free. Advanced features are tied to plan level — unlimited daily transcription, AI summaries, chapters, action items, transcript Q&A and translation require Pro or Business, and creating team workspaces, inviting members, folder sharing and the workspace activity log require Business. Anyone on any plan may accept an invitation to a workspace and work in it. Business seats are shared across all workspaces owned by the same account. Once all seats are held by distinct members or pending invitations, no new person can be invited in any of those workspaces until a seat is added or freed. A person already counted on the owner's plan may join another of that owner's workspaces without using another seat. To prevent invitation-email abuse, resends to the same address have a 10-minute waiting period and each owner may send up to three invitation emails per paid seat in a rolling 24-hour period, with a minimum allowance of six. If you downgrade, workspaces that exceed the seats your plan allows are locked rather than deleted, cannot be deleted while locked, and unlock when an eligible plan is restored. Folder names and the names of workspaces you own must each be unique within your account. A transcript or folder may be shared with several of your workspaces at once, and each share can be withdrawn independently. You may also create a public read-only link to a finished transcript; anyone holding that link can read the transcript text until you revoke it, so only share links for content you are entitled to publish.

A workspace member may choose a workspace as the destination before recording or uploading. That file then runs on the workspace owner's paid plan instead of the member's own plan, is added to the workspace's shared library automatically, and stays with the workspace unless the owner moves it out. The workspace plan is for the workspace's own work: the owner may set a daily fair-use limit per member or switch off member use of the workspace plan altogether, and files a member keeps private continue to use that member's own plan and allowance.

When a recording that belongs to a workspace is deleted it is held in that workspace's recycle bin for 30 days, where the owner can restore it or erase it sooner, and it is erased automatically after that. Recordings that are private to you are erased immediately when you delete them.

If an owner deletes an individual workspace, its members lose access and its pending invitations are cancelled immediately. The owner can restore the workspace for 7 days; after that restore period it is permanently removed. This is separate from deleting your entire account and from the 30-day recycle period for recordings within a workspace.

Allowances assume normal individual or team use. Automated bulk processing, resale of the service, sharing one account between multiple people, or circumventing plan limits are not permitted and may result in suspension.

7. Refund policy

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. Refunds are processed by Paddle. To request a refund, visit paddle.net or contact our support team. Full details are in our Refund Policy.

8. Cancellation, account deletion and termination

You can cancel a paid plan at any time from Plans & billing. Cancelling a paid subscription keeps your access until the end of the period you already paid for.

Account deletion is only available while your account is on the Free plan. If you still hold an active paid, past-due or paused subscription, you must cancel it first and wait until the paid period ends — this protects you from being billed for a subscription you can no longer manage. Deleting your account is immediate and permanent: it erases your recordings and uploaded media, all transcripts, translations, AI summaries and saved questions, workspaces you own along with their members and invites, and your profile, preferences and in-app billing history. Nothing can be recovered afterwards, and Paddle may retain order records where the law requires it.

We may suspend or terminate your access for material breach of these terms, non-payment, security or fraud risk, or repeated or serious policy violations. Upon termination, your right to use the service ends immediately.

9. Service level and warranties

We do not guarantee that the service will be uninterrupted, error-free, or completely accurate. Transcription quality depends on audio clarity, accents, terminology, and other factors. The service is provided “as is” and “as available” to the fullest extent permitted by law.

10. AI features, your content and accuracy

Transcription, translation, summaries, chapters, action items and transcript Q&A are produced by automated speech and language models. Outputs may contain errors, omissions or invented detail, and must not be relied on as legal, medical, financial or other regulated professional advice without human review. You are responsible for checking accuracy before you act on, publish or share any output.

You confirm that you own or have all necessary rights and consents for every recording you upload, including consent from the people recorded where the law requires it. You must not upload or generate content that is unlawful, infringing, deceptive (including impersonation or deepfakes), hateful, sexually exploitative, or intended to harass or defraud, and you must not attempt to bypass safety filters or plan limits. You keep ownership of your recordings and transcripts; you grant us a limited licence to host and process them solely to deliver the service and the features you request.

Rights holders can report infringing content through our contact form. We may review, restrict, filter or remove content and outputs that breach these terms, and we may suspend or terminate accounts for repeated or serious infringement.

11. Limitation of liability

To the fullest extent permitted by law, the seller's aggregate liability is limited to the amount you paid for the service in the 12 months before the claim. We are not liable for indirect, consequential, or special damages, including lost profits, data, or goodwill, except where liability cannot be excluded by law. You indemnify us against claims arising from your content, your unlawful use of the service, or your breach of these terms.

12. Governing law

These terms are governed by the laws of the jurisdiction in which the seller is established, without regard to conflict-of-law principles. Disputes will be resolved in the courts of that jurisdiction.

12a. Assignment and events outside our control

You may not assign or transfer these terms without our written consent. We may assign them as part of a merger, acquisition or sale of assets. Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including outages at hosting, speech or payment providers, network failures, natural events or acts of government.

13. Changes to these terms

We may update these terms from time to time. We will notify you of material changes by email or through the service. Continued use after the changes become effective means you accept the revised terms.

14. Contact us

For questions about these terms, contact us through our contact form.